Privacy Policy

Business Name: Cloth and Twine LLC, doing business as Felter’s Flock
Website: Felter's Flock

Your privacy matters to us. This policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or join our creative community. We’ve kept it simple and easy to read.

1. Information We Collect

We collect only what we need to provide you with a great experience, such as:

Contact details — name, email address, shipping/billing address

Payment details — securely processed through trusted payment providers (we never see or store your full credit card number)

Account information — if you create a login for courses or community access

Communication preferences — when you sign up for newsletters or updates

We may also collect limited technical data (like your IP address or browser type) through cookies to help our website run smoothly and improve your experience.

2. How We Use Your Information

We use your information to:

Process and ship your orders

Give you access to online courses and community areas

Send you important order or account updates

Share creative news and inspiration if you’ve subscribed to our newsletter

Improve our products, classes, and website experience

We will never sell or rent your personal information to anyone, ever.

3. Email and Newsletter Sign-ups

If you join our email list, you’ll receive creative updates, class announcements, and special offers from time to time. You can unsubscribe anytime by clicking the link in any email, or by contacting us directly.

4. Cookies (Not the Woolly Kind!)

Our website uses small digital “cookies” that help it function properly — things like keeping items in your cart, remembering login details, or understanding what pages are most popular.

You can adjust or disable cookies in your browser settings at any time.

5. How We Protect Your Information

We take your trust seriously. Our website uses secure, encrypted connections (SSL) and trusted third-party platforms to process payments and store information safely.

While no online system is completely foolproof, we do everything we reasonably can to keep your data secure.

6. Sharing Information with Service Providers

We may share limited information with service providers who help us run our business — such as shipping carriers, payment processors, or email platforms. These companies only receive the information necessary to perform their services and are required to keep it confidential.

7. Children’s Privacy

Felter’s Flock is designed for adults (18+) who enjoy creative fiber arts. We don’t knowingly collect personal information from children under 13.

8. Your Rights

You can:

Request to see what information we have about you

Ask us to correct or delete your data (as long as we’re not legally required to keep it)

Unsubscribe or opt out of communications at any time

To make any of these requests, please email us at [add contact email].

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or the law. The latest version will always be posted on our website, with the effective date clearly listed at the top.

10. Contact Us

If you have any questions or concerns about how your information is handled, please reach out:

Cloth and Twine LLC — North Carolina, USA